Contact Us
We strive to provide the best service possible for our users and to maintain excellent relations with other service providers. If you do find a problem with or have a suggestion about our services, feel free to use one of the addresses below to let us know. If you are contacting us for a technical support issue with your Roller Network account, please include your account name, domain name(s), instance IDs (for mail problems), and any other information related to your question so we can respond to you quickly.
The Roller Network operates in the Pacific UTC-8 (summer UTC-7) time zone. Our official hours are 9:00am to 5:00pm Monday through Friday, however because we have an international customer base someone is frequently available to answer requests by email outside of our normal hours. If you've reached this page because of an abuse issue or due to rejected mail, see our Roller Network Abuse Reports page or the Rejected Messages page.
| Roller Network Forums | http://forums.rollernet.us/ | |
| Technical Support | support@rollernet.us | Phone option 3 |
| Sales/Pre-Sales Support | sales@rollernet.us | Phone option 2 |
| Billing Support | billing@rollernet.us | Phone option 2 |
| Abuse Reports | abuse@rollernet.us | Phone option 4 |
You may reach us by phone or fax at +1-775-284-0383. If you need help, read the online documentation, see the forums, or email support@rollernet.us to open a support ticket. Please email support to open a ticket for the fastest response as we prioritize email tickets over callbacks.
For information on the current status of our system and services see the status page at www.rollernetstatus.com . This page is hosted at an offsite location with third-party DNS; please bookmark it.
Holidays
Roller Network serves customers from around the world with our home office in Reno, Nevada. As such, we observe all United States federal holidays and Nevada state holidays. During an observed holiday technical support response times may vary depending on the service level.
