August, 2009:

Forums Changes

Effective immediately, we are discontinuing use of the RollerNetSupport group account and opting to use individual accounts from our side.

New Facility Progress #3

No pictures for this update, but we do have an updated ETA on our UPS system of September 8. This much later than we had planned for, but we’re still planning on an October opening date. We’re getting a new three-phase Eaton Powerware system that has a whole unit parallel/redundant capability. We’ll certainly take some pictures of it whenever the first pieces arrive.

Our new Verizon circuit is due to be turned up tomorrow as well, and we’re crossing our fingers that they’ll deliver the IPv6 part of our original request working the first time.

UPDATE: The Verizon circuit was not turned up; part of the order as we submitted it back in May 2009 was dropped for unknown reasons and didn’t make it to final implementation.

New Facility Progress #2

Since our last update we’ve finished installing the overhead racking and the two-post racks with cable management that will eventually hold routers, switches, and patch panels.

P8230004 P8230006

We’ve since leveled and locked the threaded rod clamps down (the blue tape marks “incomplete” things). There’s one more cross section we need to install between the two post racks and the opposing run to reduce wire distance. We were short one section of ladder rack over the weekend and Graybar was closed. Next up are conduit runs from the second floor telco room which sits above and in front of the two post racks seen in the picture and we’ll start replacing ceiling panels that won’t interfere with ductwork installation.

New Facility Progress

It’s been a while since we’ve posted any pictures of the build (plus the two and a half week delay from the city on the permit to move walls), so here’s a few pictures from about an hour ago on our current progress.

The telco room is, for the most part, complete. We have the fiber rack of course, but we added some classic circuits (T1, PRI, POTS, etc.) terminating in the room as well. Customers who want to bring in their own POTS, DSL, frame or leased lines are welcome to do so as well and we’ll hand them off to your equipment. The board is still quite empty since none of the wiring out of the room has been installed yet.

P8200063_2 P8200066_2

The server room is coming along quite well. We have half of the overhead racking completed and we’re working on finishing our the rest of it. There’s two layers of overhead space: one for high voltage (UPS circuits) and one for low voltage (Ethernet, telco, etc.). The high voltage level will eventually become home to wire raceways.

P8200060_2 P8200062_2

Many of the ceiling tiles are still out because ductwork for cooling and wiring for the fire system and alarms hasn’t been installed yet. The blue tape on the floor indicates cabinet rows. A keen eye may notice that long run of racks isn’t quite level. We’re waiting until it’s all in place before we spend the time to fine tune it.

Development Freeze

We’re currently in the build out phase for our new facility. Eventually this means physically moving and reassembling the service in a new location. In order to ensure the transition is as smooth as possible, we are freezing all development on new features, requests, and changes to the service. Not only are all of our staff involved in the physical aspect of the build out, but we feel that it’s of critical importance that our services be kept in a known stable state during this time to ensure the quality of service you’ve come to expect from us. The task of server room and network assembly is one that must be done by our own staff to ensure it meets our specifications without delays. Moving an operation like ours without interrupting services is a monumental undertaking – one made easier by ensuring that the system is kept in a stable state.

We apologize if this causes any inconveniences. This kind of move is not a common occurrence, and rest assured, we’ll be back and better than before after we’re done.