We recently had a free account holder send us a nasty email accusing us of being scam artists with regards to our billing policy and demanded their account be closed. As such, we have updated our billing policy to address their misconceptions. In our entire history we have never actually applied a late fee to [...]
Posts from ‘September, 2009’
New Facility Progress #9
Today the distribution panels were mounted and the conduit attached to the UPS. All of the conduit and panel installations are just about done, at which point we’ll be waiting for a custom 400A panelboard to arrive in order to finish it out and power everything up.
New Facility Progress #8
We have a few pictures we’d like to share for this update. We’ve moved UPS #1 into position in the electrical room where it awaits its electrical connections. As before, the blue tape on the floor marks equipment footprints and helps us position everything with appropriate clearances. The unit is heavy enough that it’s indented [...]
Phone Service Unavailable Beginning Sept. 29
Our phone lines are scheduled to be moved to our new office the afternoon of September 29. However, the Verizon circuit has still not been re-provisioned correctly and we don’t have any IP service. Because of this we can’t move our VOIP concentrator to the new office and we will be unable to take calls [...]
New Facility Progress #7
The ceiling in the back where the electrical service entrance is 25 feet, so we installed this ladder rack to bring it down to 9 feet in order to ease installation and future additions. It also drastically reduces the installed wire footage. At the top of the frame you’ll see a set of three conduits [...]
New Facility Progress #6
We have good news; our latest freight delivery arrived unharmed! We’ll just let the pictures speak for themselves. We can operate four of these together in parallel and have room for three plus their additional battery cabinets. Adding the fourth would require a wall to be moved, something we can do easily in the future [...]
New Facility Progress #5
We’d been off to a great start, but unfortunately a few bad things have happened. A battery cabinet for the new UPS system showed up damaged and our Verizon circuit still hasn’t been re-provisioned correctly. Without a functional circuit with Verizon we can’t use it to perform an uninterrupted migration of our equipment from the [...]
New Facility Progress #4
Although we are still missing the UPS (now due to arrive on Sept. 16), we did receive the paralleling tie cabinet and started installing the wiring troughs in the server room that will carry the overhead electrical in the server room. They will eventually be installed overhead, but they’re pictured here laid out on the [...]
Verizon Delay
We were able to confirm that the portion of our order that was dropped was the IPv6 service we had originally confirmed back in May. Apparently that part of the order (along with IPv4 BGP) didn’t make it all the way through to implementation and we were set up as statically routed IPv4 only. Obviously [...]