Special Office Hours Jan 8th 2016 for Flood Affected Customers

Roller Network’s colocation facility is not located in a flood risk area; our activities related to the flood in Sparks are only to assist our customers in affected areas.

UPDATE (13:34): Other than a possible power outage no impact is expected to our POP in Sparks. All of the customers it serves are idle/evacuated at this point. Sparks has now closed roads for 24 hours. Our special office hours today will now end as well; customers should use the hotline if needed.


We will have special office hours this morning, Sunday, January 8th until 1PM local time in order to potentially assist our customers affected by (or potentially affected by) flooding in Sparks, NV. If you are a Roller Network customer and need to temporarily relocate servers or other equipment needed for your business to maintain operations, emergency temporary colocation will be available at our facility.

After 1PM local time the City of Sparks plans to close all road access to the flood risk areas and no traffic will be allowed into the area. As such, we expect any emergency requests from customers will have been satisfied before this time, and we will not be able to go into the closed area for emergency service calls after 1PM.

Roller Network does operate one POP in the closed area which we’ll inspect before the roads are closed, but current maps do not show its location as a flood risk and it’s equipment is mounted several feet above ground level. The biggest risk will be loss of power and UPS discharge since we won’t be able to make it into the area to connect a generator, but since it only serves customers in the closed area the expected impact to operations is minimal to none.

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