Roller Network has used Global Crossing as a transit provider for our bandwidth mix over the last year. Earlier this year Global Crossing was purchased by Level 3 and we’ve started to receive notices that as of this month our Global Crossing account will now be a Level 3 account. We don’t expect any changes [...]
Posts under ‘Status’
Internal Server Maintenance this Weekend
This weekend we’re going to be building a new server for the internal system that runs Asterisk for our office and the Request Tracker ticketing system that handles email for role accounts (like support and billing). Although the current server is still faithfully running with its original Athlon with 786MB of RAM, it’s starting to [...]
Phone System Bug Fixed
We tracked down and fixed an intermittent bug in our Asterisk dialplan where a call could be dropped when using one of the group dial options (i.e. “press 2 for sales”). The issue was that one of our internal IAX peers was answering and dropping the call if it couldn’t establish a SIP channel rather [...]
Eaton Service Visit
We have an unplanned Eaton service visit today at 17:00 UTC-8. There was an odd behavior with the UPS the resulted in a utility feed side breaker trip, so we’re having them come inspect the equipment, download logs, etc. The result was that the affected UPS ran on battery for about 5 minutes while we [...]
PowerDNS 3.0 Upgrade
As promised, we’re going to be upgrading our PowerDNS authoritative servers from 2.9 to 3.0 in order to address the previously mentioned long TXT records and AXFR support limitations. We will perform the upgrade on Saturday, August 13 starting at 10:00 UTC-8. We expect the upgrade to be transparent. At that time long TXT record [...]
Year-Round Economizer Cooling
It’s just coming up on 04:00 in the morning here at Roller Network on a Saturday (we’re doing some off-hour line card insertions), and even though it’s summer in our part of the world the high desert climate of Reno still lends itself to suitable economizer cooling mode on our primary facility cooling systems every [...]
Maintenance Notice: 2011-07-22
We need to swap an array controller card in one of our servers due to excessive “verify fail” errors. We’ve already swapped the drive and the problem persists, so we suspect the controller port may be bad. The affected server handles RT and Asterisk for our office. This maintenance will take place after 18:00 UTC-8) [...]
Global Crossing IPv6 Trouble
An issue with a customer’s IPv6 access was brought to our attention this morning. After some basic testing, it was apparent the traceroutes were stopping at our Global Crossing PE router (provider side) and we opened a trouble ticket with them to investigate. A few hours later we discovered that the RIPE website was unreachable. [...]
Annual UPS Inspection
Eaton will be on site on Wednesday, February 23 at 08:30 local time to perform the annual inspection on our UPS system. No potentially intrusive actions will be taken. If any corrective maintenance is deemed necessary during the inspection, it will be deferred until an appropriate time. UPDATE: The annual inspection was completed without any [...]
Christmas 2010 Schedule
From December 23 through December 26 we will be operating on a holiday schedule due to Christmas on Saturday. During this time our technical support staff will be telecommuting from home. If you have a technical support request during this time please open a ticket by email: see the service level comparison chart for expected [...]