Mail Mirroring as “Email Insurance”

On a semi-regular basis we receive a call or email for help because something has happened to someone’s email: messages were accidentally deleted, their mail server had a config change and rejected everything or accepted and silently discarded messages. Although we do maintain disaster recovery backups, we charge for staff time hourly to try and find and restore a few files without any guarantees to how far back we can look, and that’s only for IMAP; with POP3 the client can remove messages as they are received which never make it into a backup window. Then there’s the SMTP queue: the queue is constantly changing, but since we’re not secretly storing copies of messages just in case, there’s almost no chance to recover anything. In the end, the messages are gone and there’s no simple way to recover them, if at all.

That’s where the Mail Mirror feature comes in. included with every account. A mail mirror uses hosted mail boxes to store copies of messages that pass through our system. Mail Mirror allows you to define addresses or domains to “mirror” to a hosted mail box by storing a copy for backup or emergency access purposes. It uses the independent storage of a normal hosted mail box, which is not affected by the constantly changing mail queue. Once a message goes into a mirror it remains there until it expires based on how long you configure it to keep messages or is manually deleted by logging into the mirror box. This way, a mirror is self-maintaining and won’t keep growing in size. Mail Mirror is available to all accounts and only counts as hosted mail box storage, but for it to work it needs to be enabled before there’s a problem, not after.

Mail mirroring works with all types of mail configurations. You may never need to access your mail mirror, but just like insurance, it’s there just in case.

We’ve also posted a topic to our forums for any questions or discussion on this feature: Mail Mirror – A Helpful Safety Feature

Hurricane Electric POP (2018 Update)

We’ve been talking about the Hurricane Electric POP for a long time now… too long really, but often some of the most difficult things to achieve are the most rewarding.

In summary, a lot of time was spent trying to make Zayo work because at the time, only Zayo could provide an east facing wavelength (cost effectively anyway) to give the HE POP east-west diversity. While the status quo locally has been to backhaul things out of California, doing so increases exposure to the risk of California earthquakes impacting connectivity in an undesirable way. For disaster planning an east facing path is extremely desirable.

The good news is that during all of the time spent working on Zayo, a second option, Verizon, actually improved and is now able to offer an east facing path option to Denver instead of the originally planned Salt Lake City. This is what’s in process now: Zayo is out and Verizon is in. Salt Lake City is out and Denver is in. It’s still going to take a bit more time for Verizon to do the thing they do for long haul, but statistically speaking the number of successful Verizon orders at our facility is significantly higher than successful Zayo orders, so we have a higher confidence level that this is the light at the end of the tunnel.

Hurricane Electric will bring 1Gbps and 10Gbps access ports and PTP transport to their other POPs at prices never seen before in Reno, plus peering at TahoeIX with their famously open peering policy that has made Hurricane Electric one of the top peered networks in the world. Roller Network will be the first neutral colocation facility in Reno a to have a carrier POP* – a real one with peering – not “backhauled bandwidth” or transport to a “city with a router” (for example, all AT&T here goes through a router in Sacramento). We here at Roller Network are excited to be the catalyst for this step away from the status quo.

*Yes, we know there are other bigger fish nearby, but Rollernet is actually in Reno, NV in Washoe County. The others are not, so when we say “Reno” we truly mean within Reno city limits, not somewhere nearby that will never be in Reno. We’re technically correct, the best kind of correct.

Q&A for Mining Colocations

We’ve been receiving a lot of requests for colocating mining hardware lately, so here’s some of the common questions we’ve seen to help speed things up when you contact us.

Do you allow mining in your colo?

Yes, we allow mining hardware in our facility.

Mining doesn’t really need internet, just a 1Mbps connection.

While we understand that mining doesn’t need much internet access, physical ports can’t be shared and require us to support it the same as any other customer, so there’s no cost discount for bandwidth use (or lack of). On the contrary, customers normally expect large amounts of bandwidth for little cost, so we’ve worked hard to make sure bandwidth is only a minor component in the price. As such, there’s no discount by only using a small amount of bandwidth. We also don’t have any NAT in our autonomous system, so each customer uses an IPv4 /30 subnet at minimum, and it some would argue that IPv4 addresses are more valuable than bandwidth.

I only need this for X months.

We only offer term agreements for colocations between 1-year and 5-years.

I only have a small amount of equipment, why do I need full racks?

Only full racks are allowed to colocate pure computing loads. Half racks and shared space are not designed for “density” computing loads. Even if your full rack is mostly empty, it’s the heat footprint that counts.

Furthermore, all mining colocation power will be limited to 5kW per full rack for term lengths less than 3-years. This means if you need more than 5kW you’ll need to spread the load across multiple full racks. We unfortunately can’t allow short term customers to exceed 5kW per full rack.

I only need utility power, can I get a discount?

No, there’s no option for “utility only” power. Our prices include premiums for cooling and backup power (UPS and generator), plus maintenance and testing of those systems.

Why can’t you offer special rates for mining hardware?

Roller Network does not specialize in colocation for mining hardware, we are a general purpose colo facility. We understand there are places offering fixed pricing per physical miner, but we’re not built out to be that kind of place.

How much will it cost to colocate X machines? I don’t know the power.

Our rates aren’t per machine, so you have to know how many kilowatts you need.

Do you charge per kilowatt hour?

No, we don’t offer kWh metering on power at this time.

 

Fraud Alert: Telerus Claims to be an Agent

Today we were notified by a customer that they were contacted by a company called Telerus who claimed to be an agent for Roller Network. We have not engaged Telerus for any services, nor does Telerus have any agent or resale agreements with Roller Network.

Telerus is NOT an agent for Roller Network, nor affiliated with Roller Network in any manner. Any claims otherwise are fraudulent.

If you are approached by Telerus claiming to represent Roller Network, we recommend declining to proceed; otherwise you risk falling victim to a scam or other fraud.

SA 3.4.0 on mail

Updates have been applied to mail.rollernet.us which include bringing SpamAssassin up to version 3.4.0. No issues were observed with mail2.