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COVID-19 Update

Roller Network’s daily operations are normally based on automation of primary functions with remote monitoring, supervision, and control. Colocation facilities like ours are always closed to the public with only an essential physical presence. In this sense, operations will continue as normal without any major changes. However, sales tours are suspended until further notice.

Roller Network falls within Nevada’s classification for an essential business and is not subject to the current shutdown orders in place at the State level. Colocation suite access will be limited to a maximum of 10 people per current requirements to remain open as an “essential business”, and we will encourage customers to be flexible with access scheduling so that we can try to prevent overlapping access requests or utilize remote hands to perform tasks that do not absolutely require a visit to the facility. The physical layout of colocation rows and equipment spaces is less than the 6-foot “social distancing” rule. Each row of racks has a spacing of 4-feet in the cold aisle and 3-feet in the hot aisle.

Please do not visit our facility if you are not feeling well or if you have been in close contact with someone who tested positive for COVID-19 or who has been asked to self-quarantine. By close contact we mean spending 15 minutes or more with the person in the last 14 days, or living in the same household.

Instead, we can work with you through remote hands, free of charge, in the interest of safety for other customers or customers that are not comfortable with exposure risk. Ideally we will try to perform all requests with remote hands and no customer visits will be necessary. (Work rates will still be charged for cancellations; free remote hands for customers in contract only.)

All colocation customers will be offered full Gigabit access at no charge to help our customers meet the demand for work from home and remote access for at least the next 30 days. Burstable use charges will also be waived.

New customers looking to move equipment to a high bandwidth environment should contact sales@rollernet.us to take advantage of the same Gigabit access at no additional charge.

On April 8th we installed UV-C germicidal irradiation lamps in our computer room air conditioning systems that predominately recirculate air in customer accessible spaces. UV-C light in circulating air is intended to create an inhospitable environment for microorganisms such as bacteria, viruses, molds and other pathogens.

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