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Announcements News

COVID-19 Update

Roller Network’s daily operations are normally based on automation of primary functions with remote monitoring, supervision, and control. Colocation facilities like ours are always closed to the public with only an essential physical presence. In this sense, operations will continue as normal without any major changes. However, sales tours are suspended until further notice.

Roller Network falls within Nevada’s classification for an essential business and is not subject to the current shutdown orders in place at the State level. Colocation suite access will be limited to a maximum of 10 people per current requirements to remain open as an “essential business”, and we will encourage customers to be flexible with access scheduling so that we can try to prevent overlapping access requests or utilize remote hands to perform tasks that do not absolutely require a visit to the facility. The physical layout of colocation rows and equipment spaces is less than the 6-foot “social distancing” rule. Each row of racks has a spacing of 4-feet in the cold aisle and 3-feet in the hot aisle.

Please do not visit our facility if you are not feeling well or if you have been in close contact with someone who tested positive for COVID-19 or who has been asked to self-quarantine. By close contact we mean spending 15 minutes or more with the person in the last 14 days, or living in the same household.

Instead, we can work with you through remote hands, free of charge, in the interest of safety for other customers or customers that are not comfortable with exposure risk. Ideally we will try to perform all requests with remote hands and no customer visits will be necessary. (Work rates will still be charged for cancellations; free remote hands for customers in contract only.)

All colocation customers will be offered full Gigabit access at no charge to help our customers meet the demand for work from home and remote access for at least the next 30 days. Burstable use charges will also be waived.

New customers looking to move equipment to a high bandwidth environment should contact sales@rollernet.us to take advantage of the same Gigabit access at no additional charge.

We are in the process of installing UV-C germicidal irradiation lamps in our computer room air conditioning systems that predominately recirculate air in customer accessible spaces. UV-C light in circulating air is intended to create an inhospitable environment for microorganisms such as bacteria, viruses, molds and other pathogens. These should be in place early to mid-April. Until this is complete, we will be recommending a separation of 3-hours between access requests.

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Announcements News

Transport to Los Angeles

On or after May 2, 2019 we will be turning up a layer 2 transport circuit between our colocaiton facility in Reno and CoreSite LA1/LA2 in Los Angeles.

  • LA1 is the famous One Wilshire building
  • LA2 is 900 N. Alameda (CoreSite)

LA1 and LA2 are connected with high count fiber and are effectively a single virtual campus. We’re installing this for internal transit and peering purposes, but since there will be excess capacity on it we’ll be able to offer it up for transport service, too.

The current plan is to charge $325/mo for transport circuits. This will be an all inclusive month-to-month price for the local cross connect in the Reno MMR and the long haul transport. The underlying carrier will be AT&T. We’ll post an update once our equipment is online in LA.

UPDATE: We’re online and accepting transport orders to LA1/LA2 as of May 7, 2019.

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Announcements Changes News Status

Routing Policy Change for AS20115 Charter/Spectrum

With the activation of the Hurricane Electric POP in Reno, NV the time has finally come to turn down our transit connection to AS20115 Charter/Spectrum. We’ve given our required 30 day termination notice to Charter/Spectrum effective today, April 9, for a end of service date of May 10, 2019.

In the meantime, our routing policy for AS20115 will change to that of a local peering type connection for data collection purposes. We’re curious how much utilization we will see if we restrict it for its last month. Incoming announcements from AS20115 will be filtered with an as-path-access-list of “permit ^20115$” and outgoing announcements will be tagged with community 20115:666 (Do not advertise outside of Charter AS). We will also move the physical connection away from the border router where our policy is one provider per router – a role now assigned to Hurricane Electric on that router – and over to our core peering router. With these filters we only expect to see about 2700 IPv4 prefixes. Charter’s IPv6 BGP session is broken again, but it’s not worth the fight to fix it so this exercise will be IPv4 only.

While we would like to maintain a regional peering connection with Charter/Spectrum, our previous account reps were not able to understand our needs (and our customer’s needs) to successfully negotiate a renewal for interconnection and peering over simply “buying internet”, the latter of which is no longer interesting to us as a colocation datacenter operator.

UPDATE: Effective 4/10/2019, AS20115 has been moved to our core peering router where it will remain until it’s shut down for good.

UPDATE 2: As soon as our Any2 peering port is ready we will remove our connection to Charter/Spectrum. (5/7/2019)

UPDATE 3: Shut down BGP to AS20115. (5/8/2019)

UPDATE 4: Our port to AS20115 Charter/Spectrum is now unplugged and cross connects removed: disconnect complete. (5/8/2019)

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News Q&A

Checking DNSSEC Domains

Recently we’ve started to receive support requests about DNS problems that turn out to be broken DNSSEC. Unfortunately we can’t fix DNSSEC problems on external domains, but you can run the following tests:

These tools will also show if a domain does not have DNSSEC. Running DNSSEC checks is particularly handy when using another tool that is not DNSSEC aware. Test tools that are not DNSSEC aware may return false positives when validation is broken.

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News

Recent GDPR Stuff

Since everyone and their dog have been posting GPDR updates, we should probably say something about it too.

In a nutshell, Roller Network has never collected or used customer’s personal information. We do not require any personal information to set up an account beyond an email address, and we have never monetized any information. We’ve never had any advertising hooks in our systems whatsoever. We do not have any third party affiliates and we do not engage in data sharing. Information required in the account control center to use a specific service is limited to the scope of that service, and anyone can readily add or delete information as they see fit using it. Realistically, we’re a small company and don’t care about “big data” analytics.

On our colocation side of things, because we don’t offer “cloud” hosting services, our systems do not contain customer data. That’s one major benefit of colocation over cloud: your data and your hardware is yours, it’s not subject to the whim of a larger companies’ policies which – and be honest – can’t to be in your favor because they need to track and monetize your usage very closely.

We also don’t have a default contact preference when signing up for an account: an account can’t be created without choosing one of the three contact options. This means we can be 100% sure that everyone’s contact preference was made intentionally. There’s no check or uncheck the box with confusing wording kind of trickery here that other companies engage in so they can sell your email address with third parties.

Ironically we do occasionally get complaints about having pay for services or why our free accounts are slowly going away. This is why: because we don’t have any other money incoming except customers paying for services. For anyone who does want their personal data shared and monetized to get “free” services, Roller Network is not the place for you, and we’re not planning on changing that.

What we have done is enabled some cookie warnings since it’s harmless, and annoying at worst. We’re also no longer using Google Analytics on our main website and removed the Facebook integration from the Newspipe. We will continue to use Twitter since it is actually useful.