Categories

Outages

At Roller Network we believe honesty and goodwill towards our customers goes further than claims of “100% uptime”. This list is a summary of impacting outages and service interruptions.

Summary of Primary Operations

  • Critical power to customers and our network core has been maintained without interruption since November 2009 in Suite 1.
  • Critical power to customers has been maintained without interruption since September 2015 (original commissioning by Eaton) in Suite 2.
  • Core network availability on AS11170 has been maintained uninterrupted since October 25, 2012.

Calculated Availability by Year

  • 2019: overall 100%
  • 2018: overall 100%
  • 2017: overall 100%
  • 2016: overall 100%
  • 2015: overall 100%
  • 2014: shared space 99.994%, other services 100%
  • 2013: colocation 100%, other services 99.995%
  • 2012: overall 99.996%
  • 2011: overall 100%
  • 2010: colocation 100%, other services 99.998%

Details by Year

  1. January 31, 2020: Degraded Service for Wireless Customers
  2. 2019: No outages or service interruptions in 2019!
  3. 2018: No outages or service interruptions in 2018!
  4. 2017: No outages or service interruptions in 2017!
  5. 2016: No outages or service interruptions in 2016!
  6. 2015: No outages or service interruptions in 2015! (The Charter BGP hijacking event fortunately did not result in a service interruption, just higher than desirable latency on paths we wanted to route around.)
  7. September 4, 2014: Two AP8661 PDUs failed (live + boxed spare) for shared colocation cabinet  Suite 1, Rack 2; individual servers moved to alternate power over a 5-30 minute span.
  8. August 8, 2013: Microwave Network Service Interruption, 25 minutes.
  9. October 25, 2012: Level 3 transit routing black hole, 21 minutes.
  10. 2011: No outages or service interruptions in 2011!
  11. June 9, 2010: Hosted Mail Outage, 8 minutes 6 seconds.

We also post issues to either our Twitter account @RollernetNV or on our website depending on the severity.