Mail Services

Roller Network Mail/DNS is the original service we started out with back in 2004, and one that we still offer today. Our offering is a little bit different - we don't restrict the number of users, mailboxes, or domains you're allowed to have, or count messages. Our Mail/DNS services have a distinct technical approach through our account control center with a focus on tried-and-true SMTP and IMAP/POP3, offering unmatched flexibility that lets you use your account without hidden fees.

  • Unlimited domains, users, forwarders, mailboxes, and more.
  • Large per-message allowance of 100 megabytes for attachments.
  • Real-time account management through our Account Control Center.
  • Comprehensive, searchable mail logs.
  • Three-week queue lifetime for all mail messages.
  • Online backups with Mail Mirrors.
  • Primary DNS (with Dynamic DNS) and Secondary DNS
  • Next generation internet: IPv6 Support is standard.

It's important to note that out accounts are intended to be self-service with a technical approach, which may not be suitable for everyone. We do not offer managed "scrubbing" services (filtering tools are available for manual configuration), and support is limited to the scope of the account control center.

Account Service Levels

To sign up for an account visit the Roller Network Account Control Center. Basic (free) accounts are also available with limited features. Read our Free Account Policy for more information on Basic accounts. The chart below only shows major differences between levels; all accounts include everything mentioned above.

 PersonalPersonal PlusStandardStandard PlusProfessional
Monthly Price$5$11$22$40$149
Year Prepay Discountyes $50
yes $110
   
Daily Transfer
100MB500MB1000MB2000MB4000MB
Storage
3GB6GB12GB20GB50GB
Tech Support *
By Email Only
Email + Phone
Support Response *Next Business Day
Same Business Day
Holiday Support


yesyes
Mail Mirrors10105050Unlimited
IP Address Helpers5102035Unlimited
Multi-Domain Tools
yesyesyesyes
Auto-Learn Multi-Domain

yesyesyes
Reseller Sub-Accounts

yesyesyes
Alternate IPv4/IPv6 Outbound Filter

yesyesyes
Primary DNS Templates
yesyesyesyes
Primary DNS Find & Replace
yesyesyesyes
Additional Daily Transfer$1 per Gigabyte
Additional Storage$0.25 per Gigabyte
Storage Restores from Backups$99 + $95/hr$95/hr$70/hr
Phone Support Rate$95/hr (1 hr min.)Included
 PersonalPersonal PlusStandardStandard PlusProfessional

Contact us if you have any questions regarding service levels. Yearly pre-payment options are available. See our Service Level Usage Policy for details on transfer and storage allotments.

* About Support: Roller Network will strive to answer support tickets submitted by email as quickly as possible for all service levels; most will be answered same day between 9am-9pm Pacific time (UTC-8, summer UTC-7). Please be aware that we primarily operate in our local time zone. Online support is our primary method of contact. End user setup support is not available.

About Mail Services: Hosting, MX, Filter, Forward, and more

Our mail services include several different operating modes to meet almost any requirement. We offer Secondary MX, alternate port SMTP Redirection, complete mail hosting solutions, flexible mail forwarding solutions, and a unique "Accept and Hold" mode to pause delivery if you need to work on your server. Plus, you can instantly switch between delivery modes without interruption.

Our mail service can act as a complete front-end filter to your existing servers, mail hosting for your domain, or simple backup service. All mail services come standard with an industry first: three week backup mail queue times where our competitors typically only offer 5 days. Roller Network understands that in extreme cases (such as our customers in hurricane zones) it may take weeks for your local service to be restored. We also let you view messages in your queue right from our account control center in real time.

And to top it all off, you get unlimited mail domains; paying per-domain is a thing of the past with Roller Network. Curious about the details? Read the online documentation for our mail services.

All Roller Network mail services are IPv6 enabled, including the popular Secondary MX and SMTP Redirection.

Outbound Mail Accounts

Send mail using our servers! Outbound mail (also known as "smarthost") is included on all accounts except Basic. We use standard SMTP AUTH to let you send mail using our server. Our service works your PDA/Smartphone, roaming mail clients, and mail servers. Our mail submission service allows SSL/TLS, large attachments up to 100MB and flexible usage guidelines. (Learn more...)

Like our mail services, you get unlimited outbound mail accounts with Roller Network. All of our services can be used independently so you can choose what you need without being forced to use something you don't.

Note: Roller Network does not allow the outbound mail service to be used for large volume one-way mailing lists (such as for marketing, sales, newsletters, or other list driven mailings). We recommend using a service like Constant Contact or MailChimp for that type of traffic.

Roller Network outbound mail is IPv6 enabled.

Mail Mirroring

All Roller Network accounts include access to Mail Mirroring which allows you to store copies of messages for backups, redundancy, auditing, or emergency access purposes. It stores the mirror using a hosted mail box which allows the backup data to be readily available using IMAP/POP3 or webmail. The mirrors are self-managing, too. Every mirror can have its own expiration time that deletes old messages to make room for new ones - you decide how long we should keep backup copies.

The availability of Roller Network Mail Mirroring is an exciting new feature that's unique to our service lineup. (Learn more...)

Hosted Mail Box Accounts

Our hosted mail box accounts can be used for more than just dedicated mail hosting. Like the rest of our services, you get unlimited hosted mail boxes that can be accessed using IMAP, POP3, or through one of our webmail clients. Secure TLS/SSL and IMAP IDLE is supported. With Roller Network mail boxes, you'll never see a "disk full" error message - we don't use quotas on individual mail boxes. (Learn more...)

Roller Network hosted mail boxes are IPv6 enabled.

Mail Forwarding

Our servers can accept mail for your domain and forward it to another address - or mix of hosted and remote addresses - after filtering it. Our forwarding service is SRS compliant, too, and won't break SPF. Mix and match forwarders to create mail mirroring and simple mailing lists. We're proud to offer unlimited forwarders at no additional cost. (Learn more...)

Roller Network mail forwarding is IPv6 enabled.


Roller Network

© 2003-2011 Roller Network, LLC.
All rights reserved