Categories

Outages

At Roller Network we believe our service record is more important than “100% uptime” claims. This list is a summary of impacting outages or service interruptions.

We post issues as close to real time as we can (but we will always respond to problems first) to either our Twitter feed @RollernetNV or on our status website (www.rollernetstatus.com).

Summary of Primary Operations
  • Critical power to customers and our network core has been maintained without interruption since November 2009 in Suite 1.
  • Critical power to customers has been maintained without interruption since September 2015 (original commissioning by Eaton) in Suite 2.
  • Core network availability on AS11170 has been maintained uninterrupted since October 25, 2012.
Calculated Availability by Year
  • 2021: 1 incident; see details below.
  • 2020: wireless %99.914, all others 100%
  • 2019: 100%
  • 2018: 100%
  • 2017: 100%
  • 2016: 100%
  • 2015: 100%
  • 2014: shared space 99.994%, other services 100%
  • 2013: colocation 100%, other services 99.995%
  • 2012: overall 99.996%
  • 2011: 100%
  • 2010: colocation 100%, other services 99.998%
Details by Year
  1. September 9, 2021: Suite 2 Customer Edge Switch
  2. January 31, 2020: Degraded Service for Wireless Customers
  3. 2019: No outages or service interruptions in 2019!
  4. 2018: No outages or service interruptions in 2018!
  5. 2017: No outages or service interruptions in 2017!
  6. 2016: No outages or service interruptions in 2016!
  7. 2015: No outages or service interruptions in 2015! (The Charter BGP hijacking event fortunately did not result in a service interruption, just higher than desirable latency on paths we wanted to route around.)
  8. September 4, 2014: Two AP8661 PDUs failed (live + boxed spare) for shared colocation cabinet  Suite 1, Rack 2; individual servers moved to alternate power over a 5-30 minute span.
  9. August 8, 2013: Microwave Network Service Interruption, 25 minutes.
  10. October 25, 2012: Level 3 transit routing black hole, 21 minutes.
  11. 2011: No outages or service interruptions in 2011!
  12. June 9, 2010: Hosted Mail Outage, 8 minutes 6 seconds.