New Annual Escalators

Due to increasing costs we have come to the decision that we need to start implementing annual escalators on Colocation services.

These new escalators will be 3% annually, and will be applied, after a 30 day notice period, to all existing Colocation customers who are not under a term agreement as of the date of this publication. A 3% annual escalator will also be part of all new service orders and change orders.

Escalators are not something we have used previously. However, after considering many options over the past several months, we have come to the conclusion that this is necessary in order to balance out the constant price increases from our vendors, contractors, leases, and other third-party services necessary to operate our data center.

If you are an existing customer under a term agreement the annual escalator WILL NOT be applied to your account until the end of your original term: the agreement you are currently under protects you from price increases for the duration of that term.

This change does not affect standalone Metro Ethernet, Advanced Internet Access, Dedicated Internet Access, or Mail/DNS customers.

Effective December 1, 2023 the new pricing or pricing policy information herein supersedes all other previously published pricing for the affected services, such as literature that was published prior to this date, quotes, service orders or change orders, and any other listed pricing that has not been updated due to error or omission.


Registry Price Increases November 2023

Due to registry increases our new price for new registrations, transfers, and renewals for the following TLDs have been updated:

  • .com $15.13
  • .net $17.05
  • .org $17.05
  • .info $24.20
  • .biz $19.80
  • .name $17.60
  • .us $12.10

For TLDs not listed here please contact us for current pricing.

Announcements Changes

Mail/DNS Billing Policy Change

Effective immediately we are changing the billing policy for Mail/DNS services to remove the Price Guarantee section. This policy allowed Mail and DNS customers to keep renewing without any price changes as long as services were never allowed to expire.

We will begin retiring all old pricing as currently paid subscription periods end and renewals will be charged current pricing. We understand that this might not be a popular decision, but it is a necessary one due to increases in power and real estate costs over the years.

The last time Mail and DNS prices were updated was in 2016. Due to the price guarantee policy, it only affected new customers and re-added subscriptions after a service had been allowed to lapse.

What if I don’t agree to this policy change?

If you don’t agree with the removal of the Price Guarantee, please be sure to cancel your subscription prior to your next renewal date. You can continue using the service until the end of your current subscription period. You may choose to stop using the services prior to the end of the period you have already paid for if you wish, but no refunds will be given for doing so.

We hope you will continue to support us and understand that developing and supporting these services isn’t free – Roller Network does not get money from placing advertising or marketing using your personal information. Our goal is to remain an ad-free service, which requires 100% of the revenue needed to support our services to come from paying customers.


Gmail Requirements

If you are having trouble sending email to Gmail, note that you must have SPF or DKIM email authentication set up for your domain.

To authorize our Outbound Mail service as a valid mail source with SPF, you will need to add “” to your SPF record.

If you don’t yet have an SPF record and are using RollerNet for Primary DNS, you can go into the zone for your domain and add a TXT record with the following content:

v=spf1 -all

If you are not using RollerNet for Primary DNS, please refer to your Primary DNS host to create or update an SPF record authorizing “” as a valid mail source.

If you would like to add a DKIM record for your domain, you can generate a DKIM key with our online tool (or whichever DKIM generation tool you prefer). Email us the private key and selector name so we can add it to your account. Please note: You must email us from the primary email address on your account.

For more information see:

Announcements Changes

New Feature: DNS Update

We’ve added a new feature to our Primay DNS service: DNS Update (RFC2136) support.

DNS Update enables clients and servers to register DNS domain names and IP address mappings on any DNS server supporting RFC2136 style updates. This method is supported on Roller Network Primary DNS with IP and TSIG access lists. DNS Update access lists are configured per-zone.

DNS Update is available on all account levels except Basic.