On December 6 there is a scheduled maintenance window that will impact one of our transit circuits. Traffic destined to or originating from Roller Network (AS11170) via AS1239 will be rerouted at least one hour prior to the start time and no earlier than 30 minutes following the stop time as shown below. Purpose Change [...]
Posts under ‘Status’
Celebrating 365 Days in our New Facility
A year ago on Nov. 22, 2009 shortly after we moved into our new facility with our then new UPS system, we experienced a generator fault that took our UPS offline. We’re fortunate that this incident took place early and afforded us the opportunity to fine tune our electrical system so that we can now [...]
Credit Card Payments are Broken (updated, fixed)
Our card processor deployed an update yesterday that has subsequently broken our ability to submit transactions (all attempts are returning an authentication error). We are attempting to resolve the situation as quickly as possible. UPDATE: After dumping the raw response we’re getting from the processor, it turns out to be a “500 Internal Server Error” [...]
Spam Issue Update
Last week we reported on a potential spam issue. Several customers sent us additional information in response to this post, and we have come to the conclusion that there was not any form of security breach with our account control center based on the following: None of the accounts we maintain received a copy of [...]
2-hour Generator Run
We were on generator for two hours this morning (October 24, 2020 @ 08:02 local time) due to a weather related utility outage. All primary UPS and auxiliary battery systems performed as expected and automatically switched to generator power. Roller Network believes that it’s important that our customers know our systems work as advertised. Although [...]
Potential Spam Issue with Account Emails
This morning we received a disturbing report of a potential issue: a customer with an email address unique to our service received a spam message at that address. Throughout the day we subsequently received two more identical reports leading us to believe there is a potential issue. We are extremely disappointed that information associated with [...]
Array BBU on “mail2″
This morning we received a diagnostic notification from the array controller for MX record mail2.rollernet.us that the battery backup unit (BBU) heath check had failed. As such, we will be replacing it ASAP as an emergency maintenance event. There is no major operational impact from this event as the array continues to operate in a [...]
POTS Line Work
We will be doing some unplanned work on our POTS lines throughout the day. Our call volume is typically extremely low and while we will endeavor to keep interruptions to a minimum, if you do happen to call us with a “ring no answer” please wait a few minutes try again. No services will be [...]
Default DNSBL Change
This post has been removed; it was being used to further a disagreement between third parties unrelated to Roller Network. A screen capture of the original is below. We, as a hosting provider or ISP, are not in the position to judge what may be “objectionable” content because everyone will have a different opinion.
Hosted Mail Outage
One of the servers in an active/standby pair that’s part of our hosted mail service locked up for reasons unknown at this time. The standby didn’t automatically take over so we cut power to the active server to force the standby to promote itself to active. Master ticket ID 2125. We are seeing a successful [...]