We strive to provide the best service possible for our users and to maintain excellent relations with other service providers. If you do find a problem with or have a suggestion about our services you can reach us through one of the addresses or phone numbers below. If you are contacting us for a technical support issue with your Roller Network account, please include your account name, domain name(s), instance IDs (for mail problems), and any other information related to your question so we can respond to you quickly.
Roller Network is located in Reno, NV in the Pacific UTC-8 (summer UTC-7) time zone. Our regular office hours are 9:00am to 5:00pm Monday through Thursday and 9:00am to 4:00pm on Fridays. However since we have an international customer base outside our home time zone and 24-hour type services such as colocation, we are often available by email outside of our normal hours.
For emergency requests please refer to your welcome sheet or the account control center for the appropriate emergency contact information.
|Business Office FAX||+1-775-284-0836|
|Business Office Alternate||+1-775-204-3234|
|Technical Supportfirstname.lastname@example.org||Phone option 3|
|Sales & Infoemail@example.com||Phone option 2|
|Billing Supportfirstname.lastname@example.org||Phone option 2|
|Roller Network Forums||http://forums.rollernet.us/|
You may reach us by phone at +1-775-284-0383 or by FAX to +1-775-284-0836. If you need help read the online documentation, search the forums, or email email@example.com to open a support ticket. Opening an email support, sales, or billing ticket is the quickest method since we prioritize tickets with detailed information that we can address quickly. In the event of trouble with our main office number listed above an alternate line is available by calling +1-775-204-3234. This alternate line will only accept calls if trouble is detected with the main line.
For information on the current status of our system and services see the status page at www.rollernetstatus.com or our Twitter account. This page is hosted at an offsite location with third-party DNS; please bookmark it.
Roller Network serves customers from around the world with our home office in Reno, Nevada. As such, we observe all United States federal holidays and Nevada state holidays. During an observed holiday technical support response times may vary depending on the service level.