Effective September 2016 all customers except Mail/DNS services activated online will be required to sign a Master Service Agreement which supersedes all terms and conditions shown here.
Customers that have not signed a Master Service Agreement will continue to be subject to these terms and conditions.
We accept the following forms of payment: credit card, company check, cashier’s check, or automated clearing house (ACH). Wire transfer will only be accepted by prior written authorization by Roller Network. Credit cards are only accepted online through the Account Control Center.
Services with a term agreement will have the term length stated on the Service Order Form or Change Order Form (the “Service Term”). Each “month” of a month-to-Month (MTM) Service Term is defined as 30 days.
Customer will pay all invoices from Roller Network within thirty (30) days of the date of the invoice. Invoices are due upon receipt and are past due if unpaid after the due date, past due date, or “late” date shown on the invoice. If no such due date is shown or is unclear, the invoice is considered past due 30 days from the date it was created by Roller Network. Such past due, late, or unpaid invoices can result in one or more of: late fees, suspension of Services, or termination of Services. It is the Customer’s responsibility to ensure that invoices are paid on time or to contact Roller Network if assistance is required.
All amounts must be in U.S. Dollars payable to Roller Network LLC. Checks must be drawn on a U.S. bank. It is the Customer’s responsibility to ensure payment is issued with sufficient time to reach Roller Network before an invoice becomes past due; else Services may be suspended before such payment can be posted to an invoice. If a payment will be late, it is the Customer’s responsibility to notify Roller Network in advance.
Customer shall be considered in default of this Agreement for any invoice not paid within 30 days.
During the Service Term, any power-related Monthly Recurring Cost(s) (MRC), or the portion thereof attributable to the MRC if not explicitly listed, may increase an additional amount to proportionately reflect increases in third-party utility charges but not to exceed 10% per calendar year.
The Monthly Recurring Cost(s) (MRC) and Non-Recurring Cost(s) (NRC) are exclusive of any and/or all applicable taxes, government fees, duties, and similar charges. Customer is responsible for and shall pay such amounts in full whether imposed directly on the Customer or indirectly through Roller Network.
Cancellation (Mail and DNS)
Mail and DNS services can be canceled at any time online through the account control center under Account Profile, Mail/DNS Services tab.
Cancellation (Contracted Services)
Customer must notify Roller Network of its intent to cancel Services in writing by email to email@example.com. Customer must give at least 30 days written notice to cancel services, or at least 60 days written notice for early terminations. Equipment removal by Customer or a third party shall not be considered cancellation of Services nor an intent to cancel Services.
Notices given by email will receive an automated response with a tracking number: this number is confirmation of Customer’s notification of intent to cancel. Notices given by postal mail will have a tracking number entered by Roller Network.
When Roller Network receives a cancellation request from Customer, Customer will be sent a cancellation form which must be signed by Customer to authorize the cancellation. Once Roller Network receives a signed and dated cancellation form, Customer will be provided with confirmation of Services to be canceled, the effective date of cancellation, and a summary of any early termination liability or other amounts due under this Agreement.
Minimum Purchase Amount
Our minimum purchase amount per invoice is $5.00 USD. Invoices that total less than this amount will have a variable adjustment fee applied.
When choosing to be invoiced by mail instead of online (via email or the account control center), a $1.50 handling fee will be applied per invoice.
When applicable, late fees may be assessed as 5% of the total amount due.
Late fees are not used with Mail and DNS services; service will be suspended until the next payment is made.
If you believe that you have been billed in error, you must submit your dispute in writing within 60 days of the date of the invoice containing the disputed charge or the invoice will be considered correct.
All payments are non-refundable. Account holders are expected to work with technical support to resolve pre-sales questions. Roller Network LLC is not responsible for an account holder’s act of subscribing to a service.
Prepaid services or prepayments are non-refundable.
Chargebacks and Returned Checks
In the event of a chargeback, returned check, or similar post-transaction event resulting in funds debited from Roller Network LLC, the associated invoice will be considered unpaid. Outstanding balances must be paid by cashier’s check, certified check, or with a credit card signature authorization by fax. A handling fee of $35 will be applied.
Payment By Check
When paying by check or cashier’s check, include a copy of the invoice and make payable to “Roller Network LLC”. When you provide a check as payment, you authorize Roller Network LLC to either use information from the check to make a one-time electronic fund transfer (EFT) or to process the payment as a check transaction. When used for an EFT, funds may be withdrawn the same day we receive a payment.
Checks must be made payable in U.S. Dollars to Roller Network LLC. Checks must be drawn on a US bank. Please ensure that the payment will arrive with sufficient time to reach us before an invoice becomes overdue or services may be suspended by our automated system before we can post the payment to your account.
Payment by Wire Transfer
When paying by wire transfer a $25 wire transfer handling fee will be applied. Wire transfers are not processed by our billing system until manually entered by a member of our staff. Please allow additional time for a payment by wire transfer to post to your account. In the event that the net amount (gross transfer amount less fees applied by our bank) received differs from the actual services invoiced, renewal dates will be adjusted or the outstanding amount will be applied to the next invoice. Wire transfer minimum is $1,000.
Automated Invoice Process
Roller Network uses an automated billing system to generate invoices, send reminders, and handle past due accounts. We do not employ dedicated billing staff to monitor the system; any questions or concerns regarding a billing issue should be brought to our attention by email.
- Upcoming yearly reminder: this courtesy notice is sent out before the first invoice is generated for most yearly renewals. No other action is taken beyond this courtesy reminder. Mail/DNS accounts that are not invoiced on a yearly basis will not see this reminder.
- Invoice generation and first notice: The first auto-pay attempt is also made at this time. If auto-pay is successful a “payment posted” notice will also be sent and the invoice will have a zero balance.
- Invoice reminder: If auto-pay is enabled a second auto-pay attempt is made at this time. This reminder is sent prior to the due date.
- Past due notice: Past due notices are sent after the due date has passed when there is still an outstanding balance.
- Late fee notice: A late fee will be applied if the invoice remains unpaid after the past due notice. Mail and DNS accounts do not use late fees; service will be suspended until the next payment is made.
- If an invoice continues to remain unpaid, final notices will be sent before a non-pay disconnect takes effect. Service disconnection due to non-payment does not relieve you of your contractual obligation. Additional securities may be required for restoration of services that were disconnected due to non-payment.
Last Updated: 11/14/2023