Colocation Policy

Roller Network maintains a series of policies for colocation services within our facility. Our goal is to provide a safe, secure, reliable, and professional colocation environment for all of our customers.

Customer is granted a limited, revocable license to install, maintain, operate, and access equipment installed by Customer as set forth in a Service Order or Change Order (collectively referred to as “space”). Customer acknowledges and agrees that Customer has not been granted any real property interest in any space or physical premises, and Customer has no rights as a tenant or otherwise under any real property or landlord/tenant laws or regulations. Customer shall not permit any liens to be placed on the Premises or portion thereof and shall have any such liens immediately removed at Customer’s sole expense.

Customer must arrange shipping and provide tracking numbers for equipment to be delivered to our facility. Unexpected deliveries may be refused.

All activities on the property are monitored and recorded with both audio and video. Requesting access to, visiting our facilities, or entering the property, is consent to be recorded.

Colocated equipment remains the responsibility of the customer. Roller Network LLC may provide the following services for colocated equipment: non-portable IP addressing, power, network connectivity, and climate control.

Rack power is only available at 208 volts AC. Check your equipment nameplates for power ratings, or contact us for assistance.

Roller Network maintains a site policy of escorted access for Colocation Suite 1, and supervised access to Colocation Suite 2. For customer safety and security unattended site access without a member of Roller Network staff present or supervising is not permitted. Customers with equipment in shared rack space will be supervised and may not enter the back aisle. Only customers with a full or half-rack colocation space may freely access the front and rear of their assigned rack.

Colocations in shared rack space may access equipment during regular business hours with prior notice, however appointments are strongly recommended as drop-in access can be delayed due to prior arrangements with other customers. Shared rack space access outside of business hours, or on holidays and weekends, will be billed at standard rates for supervised access. The list of holidays can be found in the contact section of our main website.

All electrical equipment and accessories must comply with the current version of the National Electric Code and carry a UL and/or ETL listing. Local fire codes also apply.

All aspects of our facility will be inspected on a continuous basis by Roller Network staff and local authorities to ensure site integrity and compliance with local building, fire, electrical codes, and Roller Network policies or rules.

Do not leave or prop doors open; doors must remain closed at all times. Do not allow anyone who is not included in your access request to enter the facility (“tailgating”). The Customer is responsible for their guests and their guest’s activities on site.

Do not drill, cut, file, modify, alter, etc., any rack, structure, floor, or any other aspect of the facility.

No food or drink. No photography. No video or audio recording.

Absolutely no access to overhead racking, cabling, other racks, or other rows. Do not push or pull cabling to manipulate its connection into the overhead. If you believe there is an overhead related or cabling issue, alert a staff member and wait for assistance.

Racks and service PDUs are supplied by Roller Network. Customer supplied racks and PDUs are not permitted. Y-Cords (2 to 1) are permitted. Chained Y-cords and/or chained PDUs are forbidden. Damage (cosmetic or functional) will be repaired or replaced at customer’s expense. Customers with three-phase PDUs must keep phase balance within 10%. No customer UPS units, batteries, or similar are allowed in racks. Diversity or redundant power feeds require normal load to be evenly balanced and split across PDUs and phases, where total power must not exceed the contracted power for a single PDU (dual redundant or diverse PDU power is equal to single PDU power divided by 2).

All equipment must be properly secured with positive locking mechanisms or methods. Equipment and accessory rails must support square-hole rails. (If required, captive nut hardware is available on request.) Four-post shelving is permitted, such as: APC AR8122BLK (fixed) or APC AR8123BLK (sliding). Shelving must secure to all rails. Stacking of unsecured equipment within a rack is not permitted.

Equipment or shelves more than 12″ deep, or greater than 1/2 the depth between rails, or show a deflection from the horizontal position, must use 4-post mounting hardware (4-post rails or 4-post shelf). Heavy cantilevered 2-post equipment can damage the rack posts, which will be replaced at the Customer’s expense.

Power and data cabling must be cleanly dressed, conform to facility standards, and not interfere with other customers. Cabling should be routed in such a manner as to not obstruct equipment airflow or accessibility. Roller Network reserves the right to correct non-compliant installations.

Please use blank space fillers for airflow control and respect the cold-side to hot-side airflow when positioning equipment. Roller Network staff reserves the right to add blanks to racks to prevent hot air exhaust into the cold aisle.

Roller Network utilizes APC AR3100 or AR3200 NetShelter SX 42U 600mm Wide x 1070mm Deep Enclosures for colocation. Maximum rack load must not exceed 3,000lbs (42U full rack) or 1,500lbs (20U half rack) evenly distributed.

Batteries are prohibited within colocation space (excepting CMOS, RAID BBU, or similar). Customer UPS equipment may not be placed in colocation space or connected to the main facility UPS. Roller Network maintains a maintenance agreement for our facility-wide UPS; maintenance records are available on-site for inspection.

No equipment may be placed outside of or on top of cabinets. No cabling may be routed outside of cabinets. Rack doors must remain in place and normally closed; doors must be normally locked unless access is required. Colocated equipment must not be placed directly on the floor.

Wireless access points, bridges, repeaters, and similar wifi devices may not be installed in colocation space. Transmitters or receivers with a coaxial cable to a colocated rooftop antenna or cellular data devices (such as part of a terminal server or OOB device) are permitted.

Storage is not is permitted within the data center or equipment rooms. All packing and shipping materials must be removed. A mezzanine level storage area in the business office with limited shelving is available. Access to storage is available during daytime business hours by appointment. No combustible materials are permitted within racks (including but not limited to: paper, cardboard, packing materials, wood).

No move-in or move-out of equipment is permitted through the front entry of Colocation Suite 2. All move-in or move-out activities must be scheduled and supervised through the utility staging area only.

Unauthorized manual activation of fire alarms, suppression systems, emergency disconnects, shunt trips, or similar site emergency systems is prohibited and subject to penalties.

Accounts with any outstanding balance must be paid in full before equipment will be returned. Equipment in storage without prior arrangements is considered abandoned after forty-five (45) days.

Colocated equipment may be disconnected without notice if it is found to be causing any condition that is detrimental to or interferes with the operation of any other equipment or services on the network, other customers, or subject to Operating Policies.

Colocation services will follow industry standard best practices to the best of our ability. This policy will be updated as needed. Roller Network reserves the right to act in the best interest of the colocation facility.

Last Updated: 2/24/2022