Legal Process Policy

Effective September 2016 all customers except Mail/DNS services activated online will be required to sign a Master Service Agreement which supersedes all terms and conditions shown here.

Customers that have not signed a Master Service Agreement will continue to be subject to these terms and conditions.

Roller Network will respond with reasonable promptness to subpoenas or court orders in writing by fax at +1.7752840836 with a copy by certified mail to 3545 Airway Drive Suite 114, Reno, NV 89511. Requests by email will not be accepted. Each request will be evaluated individually.

An administrative processing fee of $300 plus an hourly rate of $195/hr will be assessed to respond to the request. Roller Network may require the requesting party to pay the standard hourly rate of $95/hr for additional engineering or technical support. Roller Network will also charge additional amounts for requests that require extra resources such as photocopying, third party services (legal or otherwise) plus other applicable expenses.

Customer Notification

It is our policy is to notify all customers upon receipt of a civil subpoena with a reasonable waiting period prior to disclosure of information requested in the subpoena. Criminal subpoenas are subject to the same notification policy unless a sealed order is obtained.

Last Updated: 6/12/2013