Effective September 2016 all new colocation, access (transit and metro ethernet), and transport customers will be presented with terms and conditions in a signed Master Service Agreement which supersedes the terms and conditions shown below. Customers that have not signed a Master Service Agreement and Mail/DNS customers will continue to be subject to the terms and conditions shown below.
At the Roller Network we maintain a high commitment to the protection of our customer's personal information. Any personal information collected through our services will never be sold, shared, rented, or disclosed to a third party. Any interaction with the Roller Network is performed primarily through the account control center.
In the course of normal operations, the Roller Network may collect the following information: name, email address, company name, phone numbers, fax numbers, IP addresses, DNS host names, domain names, port mappings, payment history, payment amounts, payment methods, date of payments, credit card number, billing addresses, and services purchased. This information is used in the account control center to provide services requested or initiated by the account holder.
Account Manager Registration
All services provided through the Roller Network are managed through our account control center. During registration we require an email address and a contact level of privacy. This information may be updated at any time through the account control center.
Payments for Services
Logging and System Administration
Our operations staff will use IP addresses to monitor all servers, routers, BGP peering sessions, account manager access, and any other IP traffic within our networks. This information may appear in any of our logs during the course of normal systems and network operation.
If an account violates Roller Network's Acceptable Use Policy (most notably for UBE and/or spam) account information may be disclosed for spam reporting purposes.
Surveys and Marketing Information
This section was removed on 6/2/2018.
Any information contained in our databases or customer files is considered confidential. In the course of normal operations, task-specific information may be made available to or viewed by employees in order to perform a specific job or request.
Passwords for the account manager and other password-protected options are stored as a one-way hash. In the event that a password is lost or forgotten, we are unable to provide password related information. In order to recover a password, account specific information will be required to authenticate the account holder before a new password can be assigned. Automated password recovery is available by providing the account name and account email address we have on file; a new password will be sent to the primary account email address.
In order to release or remove a domain name configured in a Roller Network account, we may require one of the following forms of identity to match to the owner or administrative contact of a domain as shown in "whois": company authorized signature and contact information from an officer of the company, driver's license of a privately held registration, or notarized documents. At no time will a technical or billing contact be allowed to request a release. Transfer of ownership for an account (such as accounts registered with the credentials of an ex-employee) will requires a similar procedure. Note: with the enactment of GDPR in March 2018 we understand that "whois" for a given domain name may no longer publish registrant information. While this does not change our policy requring proof of ownership, GDPR's impact on "whois" may make it more difficult to provide or verify an ownership claim.
Mail Queue Privacy
Any and all messages contained in the mail queues and spool directories of our SMTP services are considered confidential information, regardless of actual content.
Data contained on a colocated system is considered private and confidential regardless of actual content.
This section was removed on 12/30/2015.
Questions and Clarifications
If after reading this policy you still have questions, concerns, or require additional information, you may contact us through one of the methods listed on our contact page.
Last Updated: 6/2/2018