We recently had a free account holder send us a nasty email accusing us of being scam artists with regards to our billing policy and demanded their account be closed. As such, we have updated our billing policy to address their misconceptions. In our entire history we have never actually applied a late fee to an account and we’re always happy to work with our customers to address their concerns.
The billing policy late fees section now states that anything provided under Personal, Personal Plus, Standard, Standard Plus, Professional, and Professional Plus are exempt from late fees. In addition, we added a cap to the late fees to prevent them from exceeding the invoiced amount and exempted invoices under $100 from the fixed fee. (But, as mentioned before, we haven’t actually ever used the late fees before, so this doesn’t really affect anyone.)