Announcements Changes

Removal of “Cancel Invoice” Button

Effective immediately we have removed the “Cancel Invoice” button from the control center invoice pages. Invoices for colocation, dedicated servers, and internet access may no longer be canceled online as they may have unfulfilled term commitments or an agreement addendum that needs to be reviewed prior to any cancellations. Similar to the upcoming changes we’re forced to make for Mail/DNS usage handling (see this post) this cancellation feature, while convenient, will unfortunately no longer be available. Inquiries should instead be directed to us by email to open a ticket.

Our Mail/DNS services can still be canceled online by going to your Account Profile page in the control center and clicking on the “cancel” link shown next to the service.