On September 9th, 2021 the customer edge switch in Suite 2 experience a watchdog reload while switching from active to standby supervisor after a line card in slot 9 experienced a fabric error, and then required manual intervention to boot (execute “boot” at rommon prompt). The slot 9 line card was reseated. Total duration of the event was about 30 minutes.
This did not affect any cross connects or connections to the Suite 1 customer edge switch, nor was our network core, transit, or peerings impacted.
We will be writing up more details to send impacted customers directly in the coming week or so, along with an overview of redundancy options we have available and what can be improved.