Category: Announcements

Updated Billing Policy

Post author By Roller Network
Post date September 30, 2009

We recently had a free account holder send us a nasty email accusing us of being scam artists with regards to our billing policy and demanded their account be closed. As such, we have updated our billing policy to address their misconceptions. In our entire history we have never actually applied a late fee to an account and we’re always happy to work with our customers to address their concerns.

The billing policy late fees section now states that anything provided under Personal, Personal Plus, Standard, Standard Plus, Professional, and Professional Plus are exempt from late fees. In addition, we added a cap to the late fees to prevent them from exceeding the invoiced amount and exempted invoices under $100 from the fixed fee. (But, as mentioned before, we haven’t actually ever used the late fees before, so this doesn’t really affect anyone.)

http://www.rollernet.us/policy/billing.php

Announcements Status

Phone Service Unavailable Beginning Sept. 29

Post author By Roller Network
Post date September 26, 2009

Our phone lines are scheduled to be moved to our new office the afternoon of September 29. However, the Verizon circuit has still not been re-provisioned correctly and we don’t have any IP service. Because of this we can’t move our VOIP concentrator to the new office and we will be unable to take calls to our main number (775-284-0383) until further notice.

We will set up a temporary system with some old hardware to answer the lines and take voice messages as a workaround.

UPDATE 10-20-2009: Phone services have been restored.

Announcements

Forums Changes

Post author By Roller Network
Post date August 31, 2009

Effective immediately, we are discontinuing use of the RollerNetSupport group account and opting to use individual accounts from our side.

Announcements Status

Development Freeze

Post author By Roller Network
Post date August 18, 2009

We’re currently in the build out phase for our new facility. Eventually this means physically moving and reassembling the service in a new location. In order to ensure the transition is as smooth as possible, we are freezing all development on new features, requests, and changes to the service. Not only are all of our staff involved in the physical aspect of the build out, but we feel that it’s of critical importance that our services be kept in a known stable state during this time to ensure the quality of service you’ve come to expect from us. The task of server room and network assembly is one that must be done by our own staff to ensure it meets our specifications without delays. Moving an operation like ours without interrupting services is a monumental undertaking – one made easier by ensuring that the system is kept in a stable state.

We apologize if this causes any inconveniences. This kind of move is not a common occurrence, and rest assured, we’ll be back and better than before after we’re done.

Announcements

Domain Registration

We are occasionally asked if we can do domain registrations or transfers, and yes, we do offer domain registrations as a courtesy service although it’s not something we promote. If you’re interested in registering or transferring your domain name with us, please contact us for current registry prices. We can’t beat pricing of the big shops that sell at a loss and hope you buy their other services, but we can provide you with a better customer service experience.

We offer domain name registration as a value added service for the following TLDs: .com .net .org .biz .info .name .asia .be .ca .cc .de .es .eu .me .mobi .tel .tv .us .at .bz .ch .com.mx .dk .fr .it .li .mx .nl .cn .com.cn .net.cn .org.cn .co.uk .ltd.uk .me.uk .net.uk .org.uk .plc.uk

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