Category: Status

Anti-Virus Filter Changes

These changes will take effect on Saturday, May 1, 2010.

As part of our expanding options to help serve our customers better, we are adding third-party databases to our ClamAV installations. ClamAV is the open source anti-virus program that is part of the content filtering portion of our services along with the well known SpamAssassin project. By adding third party databases, ClamAV will gain the ability to detect a wide range of known phishing, spear phishing, fake lottery, ecard malware, casino, fake jobs, fake loans, 419s, fake diplomas, porn, emailed malware and other general spam. You can learn more about some of them at:

* Sanesecurity
* MSRBL
* SecuriteInfo
* MalwarePatrol
* OITC

Third party databases are marked as “UNOFFICIAL” in the signature name should one of them trigger. The default behavior for the Anti-Virus filter will be to use all signatures available. However, we realize that not everyone will want to use these new signatures, so we have added a new option to ignore those with the unofficial tag. You can modify this option at:

https://acc.rollernet.us/mail/filter/antivirus.php

Although the third party databases will not be activated until May 1, you can set your preferences now. We recommend trying out the third-party databases and see how they work for you. As always, if you have any questions about your Roller Network account, please contact us. Thank you for supporting us!

Changes Status

Content Scanning for Forwarding

Post author By Roller Network
Post date April 24, 2010
6 Comments on Content Scanning for Forwarding

Effective immediately, content scanning will no longer be optional if the “Mail Forwarding” option is enabled for a domain. If forwarding is enabled, SpamAssassin and anti-virus will automatically be enabled as well. A future update to the ACC will indicate this override on the SpamAssassin and anti-virus configuration pages.

This change is being made in an effort to reduce the amount of potentially undesirable email that is being forwarded to external sources through our services. It is not acceptable to forward mail unfiltered and expect the forwarding destination to do the filtering since we are being marked as the source.

Status

Partial outage on “mail.rollernet.us”

Post author By Roller Network
Post date April 23, 2010

For reasons unknown at this time, it appears that MX mail.rollernet.us was refusing connections on port 25. We have since corrected the problem by restarting all potentially affected Postfix instances.

Because to this, we received several reports from customers who only had a single MX record configured. This is not a supported configuration. By using both MX records, they are designed to compliment each other in the event a fault in one prevents it from processing incoming mail. The two pools are unique, making it highly unlikely that a fault in one will affect the other. This is not a strict requirement in that we’ll refuse to help, but it is to your benefit to configure both. (We will refuse requests for outage credits, however, because it is in the help docs to use both.)

In order to maintain the highest level of service possible, please ensure that you are using both MX “mail” and “mail2” MX records. Customers that have both did not experience any interruptions.

[UPDATE] The cause is believed to be memory exhaustion caused by a debugging statement that was accidentally left in. This was a procedural error on our part as the debug should have been removed when the trouble ticket it was associated with closed.

Status

Utility Power Outage

Post author By Roller Network
Post date March 24, 2010

[20100324 23:13] We are currently experiencing a utility power failure (due to high winds) and are running on generator power.

[20100325 00:36] Utility power has been restored. We will automatically switch back after it’s stable for 15 minutes.

[20100325 00:50] Everything is back to normal.

The cause was part of a tree breaking off from the high winds and falling into the power lines at the corner of Delucchi and S. Virginia:

View Power outage Mar. 24 in a larger map

Status

Generator Maintenance

Post author By Roller Network
Post date February 21, 2010

On Wednesday, February 24 at 08:00 UTC-8 a technician from the local Cat dealer will be on site to load bank and test our generator.