Categories
Announcements

Registry Price Increases November 2023

Due to registry increases our new price for new registrations, transfers, and renewals for the following TLDs have been updated:

  • .com $15.13
  • .net $17.05
  • .org $17.05
  • .info $24.20
  • .biz $19.80
  • .name $17.60
  • .us $12.10

For TLDs not listed here please contact us for current pricing.

Categories
Announcements Changes

Mail/DNS Billing Policy Change

Effective immediately we are changing the billing policy for Mail/DNS services to remove the Price Guarantee section. This policy allowed Mail and DNS customers to keep renewing without any price changes as long as services were never allowed to expire.

We will begin retiring all old pricing as currently paid subscription periods end and renewals will be charged current pricing. We understand that this might not be a popular decision, but it is a necessary one due to increases in power and real estate costs over the years.

The last time Mail and DNS prices were updated was in 2016. Due to the price guarantee policy, it only affected new customers and re-added subscriptions after a service had been allowed to lapse.

What if I don’t agree to this policy change?

If you don’t agree with the removal of the Price Guarantee, please be sure to cancel your subscription prior to your next renewal date. You can continue using the service until the end of your current subscription period. You may choose to stop using the services prior to the end of the period you have already paid for if you wish, but no refunds will be given for doing so.

We hope you will continue to support us and understand that developing and supporting these services isn’t free – Roller Network does not get money from placing advertising or marketing using your personal information. Our goal is to remain an ad-free service, which requires 100% of the revenue needed to support our services to come from paying customers.

Categories
Announcements

Gmail Requirements

If you are having trouble sending email to Gmail, note that you must have SPF or DKIM email authentication set up for your domain.

To authorize our Outbound Mail service as a valid mail source with SPF, you will need to add “include:auth.spf.rollernet.us” to your SPF record.

If you don’t yet have an SPF record and are using RollerNet for Primary DNS, you can go into the zone for your domain and add a TXT record with the following content:

v=spf1 include:auth.spf.rollernet.us -all

If you are not using RollerNet for Primary DNS, please refer to your Primary DNS host to create or update an SPF record authorizing “include:auth.spf.rollernet.us” as a valid mail source.

If you would like to add a DKIM record for your domain, you can generate a DKIM key with our online tool (or whichever DKIM generation tool you prefer). Email us the private key and selector name so we can add it to your account. Please note: You must email us from the primary email address on your account.

For more information see: https://support.google.com/mail/answer/81126#zippy=%2Crequirements-for-all-senders

Categories
Announcements Changes

New Feature: DNS Update

We’ve added a new feature to our Primay DNS service: DNS Update (RFC2136) support.

DNS Update enables clients and servers to register DNS domain names and IP address mappings on any DNS server supporting RFC2136 style updates. This method is supported on Roller Network Primary DNS with IP and TSIG access lists. DNS Update access lists are configured per-zone.

DNS Update is available on all account levels except Basic.

Categories
Changes

Los Angeles POP Shutdown

As of today, October 16, 2023, we have disconnected AS11170 from peering at Any2 West and will shut down our Los Angeles POP at CoreSite LA2. These projects did not generate the kind of interest we had hoped, and we have decided not to renew our contracts for LA2.

Cross connect services will no longer be available to Los Angeles.

Our connection with NTT at LA2 will be retained and converted to a direct transport connection.