Q&A

Two Factor Auth Q and A

We’ve received a bunch of questions about YuibKey two factor authentication, so we’re going to summarize them here.

How can I add a YubiKey to my account?

Email support@rollernet.us with your account name and your 12 character key IDs. Online management is in development. Once keys are associated to your account you won’t be able to log in to the account control center without providing the OTP at login time.

Do you support multiple keys?

Yes. In the current test phase we’re only supporting two keys per account: primary and secondary. We plan to allow an arbitrary number of YubiKeys to be associated with an account and support both OTP and U2F.

How do I recover access if my key is lost?

We encourage a backup key (or two) for safekeeping in case the primary is lost, stolen, or damaged. Most people will carry their primary key with them on a daily basis. The backup key(s) should be kept in a safe, secure, or trusted location. We don’t like the idea of disabling the second factor to “recover” access because doing so defeats its purpose if it can be easily turned off.

Are you going to support Google Authenticator?

We’re also looking at support for Google Authenticator (TOTP) and Authy as other methods, but for now we’re focusing on YubiKey since we use them internally at our office.

Yes, We Are Still Open

We’ve heard a rumor that Roller Network was closed for business, however, that’s not true. Since we own and operate our own infrastructure (we don’t outsource anything), if you’re reading this then we’re here and we’re online. Or you can call our office at 775-284-0383.

Roller Network is a locally owned and operated company in Reno, Nevada offering a line of technically-oriented Mail/DNS services since 2004. In November of 2009 we were pleased to open our facility to the public for colocation services in a market that has traditionally lacked professional, carrier-style services.

Q&A: “Do your walls extend past the ceiling?”

One question we’re frequently asked on tours is if our walls extend (or “cut”) past the false ceiling. The answer is yes; all of our walls extend the full height up to the floor of our mezzanine level, and the remaining overhead spaces are too narrow for someone bypass doors by going through the ceiling. At the same time, we do not permit unescorted site access.

Full walls cutting the false ceiling.

Many times businesses will save money on construction costs by only building up to the bottom of a false ceiling, but since our facility is an integral part of our services we always opt to cut the ceiling. We also dress overhead wiring with d-rings even though it’s hidden.

Overhead wire dressing.

File Into Folders with Hosted Mail Extensions

A question came across the forums last week about address extensions (user+ext@example.com) not working because it wasn’t filing into folders automatically based on the extension part. They do work, but that anticipated behavior is actually a modified one rather than standard, but such a thing can be accomplished with Roller Network hosted mail boxes and a quick Sieve script:

require ["fileinto", "variables"];

if header :matches "Delivered-To" "user+*@example.com" {
  fileinto "${1}";
  stop;
}
else {
  keep;
}

Add this using the managesieve online interface (or managesieve plugin that allows direct entry), replacing “user” and “example.com” with entries appropriate to your hosted mail box. This script will automatically file anything with an extension into a folder of the same name or default to INBOX if there wasn’t an extension.

We have been considering adding this functionality as a per-mailbox account control center option, but a Sieve script will quickly do the job just the same without having to wait for us.

Yes, We Have a Whole Facility UPS

We’ve given a surprising number of tours lately for colocation where one of the questions brought up was whether or not we provide UPS power to the racks. The simple answer is yes: Roller Network maintains and provides facility-wide UPS power. There is no requirement for a colocaiton customer to provide their own UPS. It’s actually our site policy that all switchgear, batteries, and UPS systems must be isolated in the electrical room separate from other equipment.

Apparently the motivation behind this question is that many of our local competitors do not provide UPS power for colocation. Well, we do, and we see it as part of our job in providing colocation services. If you have to maintain your own UPS and batteries, why colocate in the first place?