Categories
Announcements Changes

New Filtering on Outbound Mail

Today we’ve added new filtering to mail submitted through our Outbound Mail (SMTP AUTH) service. We’ve never allowed submission of span or viruses through our outbound mail service, and previously we were using a combination of SpamAssassin and ClamAV for that purposes. The new addition is a commercial filter we recently subscribed to. We have also configured it to allow spam-containing submissions to a few select obvious recipient address patterns for reporting and troubleshooting.

If you encounter any issues with mail submission please contact support so we can look in to it.

Eventually this filter will make its way to the incoming side of our mail services, however that integration process is much more involved since it needs to be controllable through the account control center.

UPDATE 3/29/2016: We’ve removed this new filter due to customer complaints on mail submissions. We will be reevaluating our options.

Categories
Changes

Invoice by Mail Handling Fee Notice

On March 21, 2016 we will start adding the $1.50 per paper invoice handling fee for all customers choosing to be invoiced by mail. This fee has been defined in policy for many years, although we have not been applying it.

If you wish to continue receiving invoices by mail you don’t need to do anything; invoices will continue to be delivered as normal, however please note the additional $1.50 for paper invoicing after March 21.

To switch to electronic invoices (as a PDF attachment) you can do so online in the account control center at acc.rollernet.us. Go to My Account -> Account Preferences and change your “Invoice Delivery Method” preference. Please make sure our domain “rollernet.us” is whitelisted in your spam filters.

If you have any questions about this change please contact us.

Categories
Announcements TahoeIX

On the Map with D, J, K, and L Roots

We recently noticed D Root is now on the map here in Reno with IPv4 and IPv6 prefixes thanks to peering with TahoeIX! That makes 5 roots, including prefixes for E (not mapped).

Screen Shot 2015-12-07 at 8.50.49 PM

Categories
Changes Status

Office Voice (Phone) Provider Change Maintenance Notice

Within the next several weeks we’re going to be changing voice service (phone) providers at our office. When it comes time to initiate the number port and reconfigure stuff there will be a short period of time where calls will not complete or could be dropped. Additional information will be posted as updates to this post and on our Twitter account as it becomes available.

The reason for this change is mainly for cost savings; our current provider is raising their prices and we don’t really use the phone enough to justify the increase. However, we still prefer a separate circuit instead of internet-based VOIP because of the nature of our business: if there is an internet related problem on our side that’s the time we are most likely to need the phones. Since we want to keep voice and internet out of the same basket as much as possible we continue to utilize separate voice circuits from a provider that we aren’t also using for transit multihoming.

UPDATE 1: New circuit has been delivered to the MMR. (11/17/2015)

UPDATE 2: Currently scheduled date for the cutover is the afternoon of Monday, November 30th.

UPDATE 3: The migration has been successfully completed.

Note that our alternate number has changed to 775-221-8807 (the old one could not be ported).

Categories
Announcements TahoeIX

On the Map with J, K, and L Roots

First there was J Root and now Reno is home to three: J, K and L Roots.

Screen Shot 2015-10-15 at 10.05.49

Access to the J, K, and L Roots are available through peering at TahoeIX and automatically to Roller Network customers since Rollernet already peers. TahoeIX also has prefixes for E root thanks to PCH, although it’s not indicated on the map. J Root should be turning up IPv6 soon, too.